1- Cancellation and refunds
24 hours’ notice of cancellation or postponement is required before all appointments. Notice of less than 24 hours will incur full payment of the full session fee.
Once purchased, your sessions of personal training or group training are non-refundable and non-transferable.
2- Lateness policy
if the client is late, the session may not be extended and will end at the appointed time.
If the Trainer is late additional time will be added to the session or to subsequent sessions.
3- Validity period of the Sessions Pack
When a client purchase one sessions pack, it will be valid and usable for a period of 60 days from the date of the purchase. The Client is responsible for using the sessions pack during the validity period. Therefore, at the expiry date, any remaining sessions not used shall be lost.
II- clients’ Obligations
1- it is understood between you and your trainer that both must commit to your training programme 100%, in order for you to achieve results.
2- you are required to arrived on time for each sessions so that the trainer’s full training plan is achieved on each visit.
3- you are required to wear appropriate clothing and footwear.
4- you are required to complete a physical Activity Readness Questionnaire (PARQ) before undertaking your first personal training sessions.
5- your trainer may require a letter of : “medical clearance” from your GP for specific cases.
6- you understand and agree that it is your responsibility to inform the trainer of any conditions or changes to your health, now and ongoing, which may affect your ability to exercise safely and with minimal risk of injury. If your trainer requires further medical information from a practitioner, you must provide such details.
7- you understand that they are inherent risks in participating in a programme of exercises. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the trainer is not responsible. Your trainer cannot held liable in any way for undeclared or unknown medical conditions whatsoever as well as any injury due to your negligence.
8- the client who agreed to take training sessions whether in personal training or Group training is deemed to have agreed with this policy without any further notice or formal agreement.
9- the trainer shall, from time to time, amend this policy without any notice. Client shall read this policy on a regular basis in order to be updated of any amendment made.